UTC Clinical and Operations Manager

The closing date is 01 November 2026 Urgent Treatment Centre - Clinical and Operations Manager (Salary £57,528 - £64,750* basic salary + 4% additional for Lead Role & Prescribing premium) We are looking for the lead for our friendly and supportive team at Faversham Urgent Treatment Centre. The successful candidate will be responsible for the smooth running and future development of our thriving UTC service. The UTC has access to X-ray and point of care testing. The UTC team has 13 practitioners, supported by GPs and HCAs. The UTC is open 7 days a week 8am to 8pm. This position requires working some Bank Holidays, regular Saturdays and Sundays, evenings and other cover when needed. An independent prescribing qualification would be beneficial but is not essential. Staff working out of hours will receive an unsocial hours addition. This is paid at additional 30% rate for working on a Saturday and additional 60% rate for working on a Sunday or Bank Holiday, during contracted hours. We also give a prescribing premium of £3,000 gross per annum to FTE UCPs that have successfully passed the prescribing qualification and have become independent prescribers, payable over 12 months. This is pro-rata for part-time UCPs. A standard Disclosure and Barring Service check will be carried out as part of our recruitment procedures and also regularly during employment. The responsibility for payment of this lies with the Practice. Main duties of the job The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population. This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice. The post holder will work closely with the GPs and management team to deliver the practice priorities. The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary. Faversham Medical Group consists of 2 GP surgeries; Faversham Medical Practice and Newton Place Surgery. We also run an Urgent Treatment Centre based at Faversham Health Centre. We are a friendly and supportive team. Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches. £57,528 to £64,750 a year Plus 4% allowance for lead role and Prescribing Premium Faversham Health Centre The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population. This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice. The post holder will work closely with the GPs and management team to deliver the practice priorities. The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary. Oversee safe and effective delivery of clinical careLead on and undertake relevant audits, including prescribing and PGD audits Lead on and undertake relevant audits, including prescribing and PGD audits Lead and participate in reviews of clinical safety and significant incidents issues Manage implementation of any changes recommended from incident reviews and learning events Manage and participate in continuous clinical improvement initiatives Participate in vaccination programmes as appropriate/required Oversee the process of the monitoring of emergency equipment, sharps bins, vaccine fridge and stock Work with the Infection Control Lead to ensure all standards are met Work with the management team and lead on development of current and new services relevant to the UTC and practice Work with the management/administration team on the recording and attainment of QOF standards Work with the management/administration team on the achievement of Enhanced Services relevant to the Urgent Care Practitioners team Ensure Patient Group Directives (PGDs) are read, signed and used appropriately Take part in the development of PGDs as required Undertake and lead on prescribing and other clinically relevant audits for the clinical team Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant Ensure an adequate system of peer review/clinical audit is undertaken within the team to monitor and maintain clinical standards Create and submit quality and contractual compliance reports required by commissioners Manage Urgent Care Practitioners rota and to maintain adequate staffing levels Carry out the Urgent Care Practitioners teams annual appraisals and reviews, including 6 monthly reviews Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR Identify training requirements within the Urgent Care Practitioners team Carry out back to work interviews after episodes of sick leave Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the HR Manager as appropriate. Sign off overtime requests Deal with change of hours requests in conjunction with the Business and HR Managers Carry out exit interviews with the HR Manager Deal with general day-to-day queries from members of the UTC team Take part in UCP/UTC meetings Responsible for cross line management when another line manager is absent. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance It is the responsibility of all staff at Faversham Medical Practice to; Safeguard and promote the welfare of children and vulnerable adults Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role Ensure the safeguarding policies and procedures in place within the Practice are adhered to during employment Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Some items have been removed or shortened, please consult the full job description attached. This job description provides an outline of the main responsibilities associated with the role but is not exhaustive. The range of activities and areas of responsibility will evolve over time. The content of this job description will therefore be subject to regular review and amendment in line with any resulting change in the need to fulfil and meet the organisations needs. The post holder will be responsible for ensuring the delivery of safe and effective clinical care to the UTC patients and the practice population. This will be achieved by providing clinical and managerial leadership to the Urgent Care Practitioners and other staff involved in clinical care within the Urgent Treatment Centre and practice. The post holder will work closely with the GPs and management team to deliver the practice priorities. The post holder will represent Faversham Medical Group at various fora including, UTC clinical & network meetings as necessary. Oversee safe and effective delivery of clinical careLead on and undertake relevant audits, including prescribing and PGD audits Lead on and undertake relevant audits, including prescribing and PGD audits Lead and participate in reviews of clinical safety and significant incidents issues Manage implementation of any changes recommended from incident reviews and learning events Manage and participate in continuous clinical improvement initiatives Participate in vaccination programmes as appropriate/required Oversee the process of the monitoring of emergency equipment, sharps bins, vaccine fridge and stock Work with the Infection Control Lead to ensure all standards are met Work with the management team and lead on development of current and new services relevant to the UTC and practice Work with the management/administration team on the recording and attainment of QOF standards Work with the management/administration team on the achievement of Enhanced Services relevant to the Urgent Care Practitioners team Ensure Patient Group Directives (PGDs) are read, signed and used appropriately Take part in the development of PGDs as required Undertake and lead on prescribing and other clinically relevant audits for the clinical team Keep up to date with CQC requirements and inform the Urgent Care Practitioners team of any changes as relevant Ensure an adequate system of peer review/clinical audit is undertaken within the team to monitor and maintain clinical standards Create and submit quality and contractual compliance reports required by commissioners Manage Urgent Care Practitioners rota and to maintain adequate staffing levels Carry out the Urgent Care Practitioners teams annual appraisals and reviews, including 6 monthly reviews Review and approve training requests from the UCP team in collaboration with the management team and GP lead for HR Identify training requirements within the Urgent Care Practitioners team Carry out back to work interviews after episodes of sick leave Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the HR Manager as appropriate. Sign off overtime requests Deal with change of hours requests in conjunction with the Business and HR Managers Carry out exit interviews with the HR Manager Deal with general day-to-day queries from members of the UTC team Take part in UCP/UTC meetings Responsible for cross line management when another line manager is absent. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance It is the responsibility of all staff at Faversham Medical Practice to; Safeguard and promote the welfare of children and vulnerable adults Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role Ensure the safeguarding policies and procedures in place within the Practice are adhered to during employment Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Some items have been removed or shortened, please consult the full job description attached. This job description provides an outline of the main responsibilities associated with the role but is not exhaustive. The range of activities and areas of responsibility will evolve over time. The content of this job description will therefore be subject to regular review and amendment in line with any resulting change in the need to fulfil and meet the organisations needs. Excellent Communication skills written and verbal. Excellent clinical decision-making skills. Excellent organisational and time management skills in urgent care setting. Over 6 months experience in a management role. Ability to clear workload by the end of each shift. Knowledge of & Ability to assist in complex HR processes such as grievance process, disciplinary, dismissal etc. Experience in dealing with time off requests. Experience in overseeing stock control. Experience of urgent care or GP practice based clinical system. Experience of Microsoft Office software. Experience of EMIS clinical system. Ability to demonstrate enthusiasm to develop own and surrounding teams clinical skills. An understanding, acceptance and adherence to the need for strict confidentiality, ensuring this is followed by all staff working in the UTC. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Ability to work under pressure. Ability to work in a changing environment. Ability to use own initiative. Empathetic and caring approach to patients. Suitability for working with children. Ability and skills to manage and motivating staff Experience in developing and implementing new services Experience of working with external organisations Willingness and ability to work weekends and bank holidays. Full driving licence. Flexibility of working hours/ability to help cover shifts. NMC/HCPC/GPHC Registration. A demonstrable commitment to professional development. Minor injuries qualification. Minor illness qualification. Educated to masters degree level in advanced clinical practice or working towards. Independent prescriber. Red dot qualification. Excellent Communication skills written and verbal. Excellent clinical decision-making skills. Excellent organisational and time management skills in urgent care setting. Over 6 months experience in a management role. Ability to clear workload by the end of each shift. Knowledge of & Ability to assist in complex HR processes such as grievance process, disciplinary, dismissal etc. Experience in dealing with time off requests. Experience in overseeing stock control. Experience of urgent care or GP practice based clinical system. Experience of Microsoft Office software. Experience of EMIS clinical system. Ability to demonstrate enthusiasm to develop own and surrounding teams clinical skills. An understanding, acceptance and adherence to the need for strict confidentiality, ensuring this is followed by all staff working in the UTC. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Ability to work under pressure. Ability to work in a changing environment. Ability to use own initiative. Empathetic and caring approach to patients. Suitability for working with children. Ability and skills to manage and motivating staff Experience in developing and implementing new services Experience of working with external organisations Willingness and ability to work weekends and bank holidays. Full driving licence. Flexibility of working hours/ability to help cover shifts. NMC/HCPC/GPHC Registration. A demonstrable commitment to professional development. Minor injuries qualification. Minor illness qualification. Educated to masters degree level in advanced clinical practice or working towards. Independent prescriber. Red dot qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Faversham Medical Practice Faversham Health Centre https://www.favershammedicalpractice.nhs.uk/ (Opens in a new tab) Faversham Medical Practice Faversham Health Centre https://www.favershammedicalpractice.nhs.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: james.lockwood2@nhs.net £57,528 to £64,750 a year Plus 4% allowance for lead role and Prescribing Premium Faversham Health Centre Faversham Medical Practice's privacy notice (opens in a new tab)