JA
JJ Associates
ActiveHead of Support Services (EAM) - Remote/hybrid
Birmingham, West Midlands
permanent full_time
Visa: Not specified
Location
Birmingham, West Midlands
Salary
£75,000.00 - £90,000.00
Visa
Not specified
Employment
permanent full_time
Posted
2026-10-10
Closing Date
Open
Job Summary
This is a permanent full_time with JJ Associates in Birmingham, West Midlands role. Salary: £75,000.00 - £90,000.00. Posted on 2026-10-10.
Job Overview & Responsibilities
Salary: £75,000 - 90,000 per year Requirements: Significant experience leading service delivery functions, including IT support or managed services Experience managing multiple teams through Team Leads or equivalent leadership roles Demonstrated success improving service performance and customer satisfaction Experience in ITIL-based service management environments Strong stakeholder management and customer-facing leadership experience Experience managing escalations, major incidents and operati…
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