PCN Care Co-ordinator (Admin/Data)

The closing date is 27 September 2026 The Rural West Primary Care Network (PCN) is seeking to recruit a PCN Admin and Data Care Co-ordinator, to work within our PCN's multidisciplinary healthcare team and enhance our friendly busy network of practices. The main purpose of this role is to support the Rural West PCN Manager and to act as a key point of communication between the Clinical Directors, GPs, the PCN Manager and Practice Business/Managers within the Rural West PCN. The post holder will work as an integral part of the PCN's management teams, working alongside the PCN Manager,the Digital & Transformation Lead (DTL) and the Executive Team to provide administrative support and the supply of relevant data services across the PCN. The postholder will be based within both Practices, carrying out a range of administrative tasks in support of the PCN and its Executive Team, including the management of meetings and general day to day work. Main duties of the job The postholder will have overall responsibility for arranging the monthly PCN led Executive Team meetings (and other MDT meetings as required); this includes scheduling the meetings, managing the meeting agenda items and providing minutes of the meetings. Administrative support to the Rural West Network will also be required as part of the ongoing evolvement of Integrated Neighbourhood Team working as this develops, including any required meeting administration.The ability to work confidently, confidentially and effectively in a varied and sometimes challenging environment is essential. They will also assist the PCN's Digital & Transformation Lead (DTL) with the maintenance and development of IT based information systems and have responsibility for key performance data. The post holder will need to have an understanding of and the ability to extract data from various systems, for use in driving improvement and assessing impacts and provide a range of performance/activity data and reports relating to patients with long-term health conditions. Applicants will need excellent administration, interpersonal and communication skills and be highly organised, energetic and discreet. The postholder will have experience of working in a primary care setting, ideally in health, social care or other support roles. The Rural West Primary Care Network (PCN) is friendly busy network of practices, comprising two GP Partnerships: Tadley Medical Partnership and Watership Down Health with surgeries in Kingsclere, Overton, Oakley and Tadley, Hampshire. The role is based within both Partnerships' practices within the PCN. The post is full time (i.e. 37.5 hours per week, Mondays to Fridays).The work is interesting and varied and the post holder will have the benefit of working with our supportive and friendly multi-disciplinary teams to promote excellent patient care. We are always looking to improve the quality of our services and everyone is encouraged to share great ideas. The position offers a competitive salary dependent on experience and access to the NHS pension scheme, together with flexibility of working. £27,132 to £28,338 a year Dependent on experience Full-time, Flexible working Holmwood Health Centre Kingsclere Medical Practice The PCN Admin & Data Care Co-ordinator will work as an integral part of the PCNs management teams, working alongside the PCN Manager, the Digital & Transformation Lead (DTL) and the Executive Team to provide administrative support and the supply of relevant data services across the PCN. 1. Supporting the Clinical Directors, PCN Manager, Practice and Practice Business Managers and the Executive Team with the management of meetings, workshops, events and general day to day PCN work. 2. Having overall responsibility for arranging the monthly PCN led Executive Team meetings (and other MDT meetings as required). This includes scheduling the meetings, managing the meeting agenda items and providing Minutes of the meetings, ensuring that all information is circulated to team members in advance of the meetings agreed. 3. Providing administrative support for the six-weekly PCN Team staff meetings, including scheduling the meetings, managing the meeting agenda items and providing Minutes of the meetings. 4. Aiding in the design of a robust communication channel for relevant information to be shared across the Primary Care Network, utilising tools including GP TeamNet. 5. Maintaining the Rural West Network information portal on GP TeamNet. 6. Supporting the Rural West Network in establishing an effective system for monitoring and reporting on progress of the PCN against set performance indicators. 7. Providing administrative support to the Rural West Network as part of the ongoing developmentof established Integrated Neighbourhood Teams working, including any required meetingadministration 8. Running reports as required from the PCNs IT systems, including clinical i.e. EMIS. 9. Covering (where required during times of leave) for a range of daily, weekly and monthly Multi-Disciplinary Team (MDT) meetings with PCN teams and community services, covering various LTC patient cohorts 10. Providing confidential HR administrative support to the PCN Manager. This will include diary management, staff appraisal administration support and day to day holiday/sickness absence administration. 11. Work collaboratively with GPs and other primary care professionals within the PCN toproactively identify and manage a caseload of patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN. This will involve regularly running reports from our clinical systems i.e. EMIS. 12. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals to help ensure patients receive a joined up service and the most appropriate support. 13. Help people to manage their needs via direct patient contact, including answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Refer onwards to Social Prescribing link workers and Health & Wellbeing Coaches where required. 14. Maintain records of referrals and interventions to enable monitoring and evaluation of the service. 15. Support the PCN in developing communication channels between GPs, people and their families and carers and other agencies. 16. Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the persons circumstances. 17. Contribute to risk and impact assessments, monitoring and evaluations of the service. 18. Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision making conversations. The postholder will assist with the maintenance and development of IT based information systems and have responsibility for key performance data. The post holder will: 1. Have an understanding of and the ability to extract data from various systems for use in driving improvement and assessing impacts. 2. Provide a range of performance/activity data and reports for the PCN and practices using IT systems including: Ardens Manager, Healtheintent, SHAPE, APEX Tool, PCN Dashboard etc, effectively tailoring content to meet the needs of the PCN. 3. Ensure the IT requirements for recording activity are adhered to in collaboration with other wider team members. 4. Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges. 5. Accurately update and maintain the GP IT systems alongside practice staff 6. Support the Digital & Transformation Lead with patient engagement activity around the NHS Digital agenda, including direct patient contact where required. The PCN Admin & Data Care Co-ordinator will work as an integral part of the PCNs management teams, working alongside the PCN Manager, the Digital & Transformation Lead (DTL) and the Executive Team to provide administrative support and the supply of relevant data services across the PCN. 1. Supporting the Clinical Directors, PCN Manager, Practice and Practice Business Managers and the Executive Team with the management of meetings, workshops, events and general day to day PCN work. 2. Having overall responsibility for arranging the monthly PCN led Executive Team meetings (and other MDT meetings as required). This includes scheduling the meetings, managing the meeting agenda items and providing Minutes of the meetings, ensuring that all information is circulated to team members in advance of the meetings agreed. 3. Providing administrative support for the six-weekly PCN Team staff meetings, including scheduling the meetings, managing the meeting agenda items and providing Minutes of the meetings. 4. Aiding in the design of a robust communication channel for relevant information to be shared across the Primary Care Network, utilising tools including GP TeamNet. 5. Maintaining the Rural West Network information portal on GP TeamNet. 6. Supporting the Rural West Network in establishing an effective system for monitoring and reporting on progress of the PCN against set performance indicators. 7. Providing administrative support to the Rural West Network as part of the ongoing developmentof established Integrated Neighbourhood Teams working, including any required meetingadministration 8. Running reports as required from the PCNs IT systems, including clinical i.e. EMIS. 9. Covering (where required during times of leave) for a range of daily, weekly and monthly Multi-Disciplinary Team (MDT) meetings with PCN teams and community services, covering various LTC patient cohorts 10. Providing confidential HR administrative support to the PCN Manager. This will include diary management, staff appraisal administration support and day to day holiday/sickness absence administration. 11. Work collaboratively with GPs and other primary care professionals within the PCN toproactively identify and manage a caseload of patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN. This will involve regularly running reports from our clinical systems i.e. EMIS. 12. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals to help ensure patients receive a joined up service and the most appropriate support. 13. Help people to manage their needs via direct patient contact, including answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Refer onwards to Social Prescribing link workers and Health & Wellbeing Coaches where required. 14. Maintain records of referrals and interventions to enable monitoring and evaluation of the service. 15. Support the PCN in developing communication channels between GPs, people and their families and carers and other agencies. 16. Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the persons circumstances. 17. Contribute to risk and impact assessments, monitoring and evaluations of the service. 18. Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision making conversations. The postholder will assist with the maintenance and development of IT based information systems and have responsibility for key performance data. The post holder will: 1. Have an understanding of and the ability to extract data from various systems for use in driving improvement and assessing impacts. 2. Provide a range of performance/activity data and reports for the PCN and practices using IT systems including: Ardens Manager, Healtheintent, SHAPE, APEX Tool, PCN Dashboard etc, effectively tailoring content to meet the needs of the PCN. 3. Ensure the IT requirements for recording activity are adhered to in collaboration with other wider team members. 4. Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges. 5. Accurately update and maintain the GP IT systems alongside practice staff 6. Support the Digital & Transformation Lead with patient engagement activity around the NHS Digital agenda, including direct patient contact where required. Excellent communication skills (written and oral) Strong IT skills including competency in the use of Office and Outlook Strong organisational and administration skills, including planning, prioritising, time management and record keeping Clear, polite telephone manner Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Understanding of, and commitment to, equality, diversity and inclusion Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Good Networking skills Knowledge of the personalised care approach Knowledge of how the NHS works, including primary care and PCNs and emergent Neighbourhoods Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Basic knowledge of long term conditions and the complexities involved: medical, physical, emotional and social Flexible and cooperative High levels of integrity, discretion and loyalty Ability to work under pressure Disclosure Barring Service (DBS) check Access to own transport and ability to travel across the PCN on a regular basis Flexibility to work outside of core office hours Educated to GSCE or equivalent standard A-C /Grade 4 or above in English and Maths Demonstrable commitment to professional and personal development A-Level standard /NVQ Level 3 in adult care - advanced level or equivalent A-Level standard or NVQ Level 3 or equivalent in administration A-Level standard or NVQ Level 3 or equivalent in a Data related activity Experience of working within multi-professional team environments Experience of data collection, running reports and using tools to measure the impact of services Experience of working in a health or social care setting in an administrative support role Experience of working directly in a care co-ordinator role, adult health and social care, learning support or public health / health improvement and/or administrative and data role Experience of working within the health and social care environment, complying with best practice and relevant legislation Excellent communication skills (written and oral) Strong IT skills including competency in the use of Office and Outlook Strong organisational and administration skills, including planning, prioritising, time management and record keeping Clear, polite telephone manner Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Understanding of, and commitment to, equality, diversity and inclusion Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Good Networking skills Knowledge of the personalised care approach Knowledge of how the NHS works, including primary care and PCNs and emergent Neighbourhoods Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Basic knowledge of long term conditions and the complexities involved: medical, physical, emotional and social Flexible and cooperative High levels of integrity, discretion and loyalty Ability to work under pressure Disclosure Barring Service (DBS) check Access to own transport and ability to travel across the PCN on a regular basis Flexibility to work outside of core office hours Educated to GSCE or equivalent standard A-C /Grade 4 or above in English and Maths Demonstrable commitment to professional and personal development A-Level standard /NVQ Level 3 in adult care - advanced level or equivalent A-Level standard or NVQ Level 3 or equivalent in administration A-Level standard or NVQ Level 3 or equivalent in a Data related activity Experience of working within multi-professional team environments Experience of data collection, running reports and using tools to measure the impact of services Experience of working in a health or social care setting in an administrative support role Experience of working directly in a care co-ordinator role, adult health and social care, learning support or public health / health improvement and/or administrative and data role Experience of working within the health and social care environment, complying with best practice and relevant legislation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tadley Medical Partnership Holmwood Health Centre https://www.tadleymedical.co.uk/ (Opens in a new tab) Tadley Medical Partnership Holmwood Health Centre https://www.tadleymedical.co.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: Primary Care Network Manager elizabeth.allison6@nhs.net £27,132 to £28,338 a year Dependent on experience Full-time, Flexible working Holmwood Health Centre Kingsclere Medical Practice Tadley Medical Partnership's privacy notice (opens in a new tab)