Family Support & Bereavement Services Manager

The closing date is 29 September 2026 Are you looking to make a difference with your next role? An exciting opportunity has arisen, for an experienced and committedFamily Support & Bereavement Services Managerat St Andrews Hospice Grimsby. The successful candidate will be responsible for the operational management, development and coordination of the Family Support, Spiritual Care and Bereavement Service teams. They will support staff, volunteers and students to deliver effective emotional, practical, social, spiritual care, and bereavement support. The role will ensure the delivery of high-quality, compassionate and person-centred support for patients, families, carers and those affected by bereavement. The post holder will also be expected to hold a caseload relevant to qualification and expertise. You will require a post graduate qualification in Social Work, Counselling, Chaplaincy, Health & Social Care, or other relevant discipline and be registered/ accredited with the appropriate professional body. Main duties of the job Our Family Support & Bereavement Service provides specialist and therapeutic counselling to children, young people and adults, who have been bereaved through a death by any means, using individual, group and family techniques as appropriate. This service is continually growing and trying innovative ways to meet the needs of a diverse group of individuals. As the manager of this service, we are looking for an individual who has experience in developing and coordinating services and who is passionate about delivering high quality to support to people at their most vulnerable. As one of the local leading providers of palliative and end of life care, St Andrews Hospice is a highly successful and forward-thinking charity, offering both adult and childrens services. With an excellent reputation both in the local community and beyond, we reach over 800 patients and their families in North East Lincolnshire and our wider catchment area of Lincolnshire, Hull and East Yorkshire for our childrens services. Working for St Andrews Hospice offers a very rewarding career with a fantastic team, with 184 Hospice staff, a large well-equipped Hospice site and 21 charity shops working together to ensure that patients and their families have the best possible experience and receive the highest quality of care. £38,974 to £46,933 a year Salary based on 37.5 hours To lead and manage the Family Support, Bereavement Support and Spiritual Care teams, ensuring the delivery of high-quality, compassionate and person-centred support for patients, families, carers and those affected by bereavement. To act as a lead practitioner for the Social Work, Spiritual Care and Bereavement Service, communicating and co-ordinating staff, volunteers and resources whilst utilising management skills in an effective manner, providing expert skilled assistance that reflect the aims and philosophy of the Hospice, working alongside key partners in delivering of services. To contribute to the shaping and development of the Family Support, Bereavement Support and Spiritual Care Services. To contribute to a co-ordinated and efficient service, having an understanding of all departments, reflecting the aims and philosophy of Hospice care. The post holder will be responsible for the operational management, development and coordination of these services, supporting staff, volunteers and students to deliver effective emotional, practical, social and spiritual care in line with the values of St Andrew's Hospice. They will also be expected to hold a caseload relevant to qualification and expertise. To lead and manage the Family Support, Bereavement Support and Spiritual Care teams, ensuring the delivery of high-quality, compassionate and person-centred support for patients, families, carers and those affected by bereavement. To act as a lead practitioner for the Social Work, Spiritual Care and Bereavement Service, communicating and co-ordinating staff, volunteers and resources whilst utilising management skills in an effective manner, providing expert skilled assistance that reflect the aims and philosophy of the Hospice, working alongside key partners in delivering of services. To contribute to the shaping and development of the Family Support, Bereavement Support and Spiritual Care Services. To contribute to a co-ordinated and efficient service, having an understanding of all departments, reflecting the aims and philosophy of Hospice care. The post holder will be responsible for the operational management, development and coordination of these services, supporting staff, volunteers and students to deliver effective emotional, practical, social and spiritual care in line with the values of St Andrew's Hospice. They will also be expected to hold a caseload relevant to qualification and expertise. Significant experience working within health, social care, counselling, bereavement, psychosocial support or palliative care services. Experience of managing or supervising staff and/or volunteers. Experience of multidisciplinary team working. Experience of safeguarding children and adults. Experience of service development and quality improvement. Experience of dealing with sensitive, complex and emotionally challenging situations. Experience of managing multiple services or teams. Experience of managing people Experience within palliative care or hospice services. Knowledge, Skills & Qualities Understanding of family-centred, bereavement and spiritual care. Knowledge of palliative and end of life care principles. Knowledge and understanding of safeguarding legislation and best practice. Understanding of regulatory Mental Capacity Act and Deprivation of Liberties Knowledge of assessment, care planning and review process and pathways. Management of people, the ability to influence change Good interpersonal skills and team working skills Confident in using information technology and electronic patient records (SystmOne) Effective time management skills and the ability to organise own work without direct supervision Self-motivated with excellent interpersonal and communication skills Post graduate qualification in Social Work, Counselling, Chaplaincy, Health & Social Care, or other relevant discipline. Registration with an appropriate professional body where applicable. Evidence of continuing professional development. Full UK driving license and have access to own vehicle. Leadership or management qualification or willing to work towards Clinical supervision qualification. Significant experience working within health, social care, counselling, bereavement, psychosocial support or palliative care services. Experience of managing or supervising staff and/or volunteers. Experience of multidisciplinary team working. Experience of safeguarding children and adults. Experience of service development and quality improvement. Experience of dealing with sensitive, complex and emotionally challenging situations. Experience of managing multiple services or teams. Experience of managing people Experience within palliative care or hospice services. Knowledge, Skills & Qualities Understanding of family-centred, bereavement and spiritual care. Knowledge of palliative and end of life care principles. Knowledge and understanding of safeguarding legislation and best practice. Understanding of regulatory Mental Capacity Act and Deprivation of Liberties Knowledge of assessment, care planning and review process and pathways. Management of people, the ability to influence change Good interpersonal skills and team working skills Confident in using information technology and electronic patient records (SystmOne) Effective time management skills and the ability to organise own work without direct supervision Self-motivated with excellent interpersonal and communication skills Post graduate qualification in Social Work, Counselling, Chaplaincy, Health & Social Care, or other relevant discipline. Registration with an appropriate professional body where applicable. Evidence of continuing professional development. Full UK driving license and have access to own vehicle. Leadership or management qualification or willing to work towards Clinical supervision qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). https://www.standrewshospice.com (Opens in a new tab) https://www.standrewshospice.com (Opens in a new tab) Employer contact details For questions about the job, contact: Head of Support and Wellbeing Services manisha.marshal@nhs.net £38,974 to £46,933 a year Salary based on 37.5 hours St Andrews Hospice's privacy notice (opens in a new tab)