2nd line Service Desk Team Leader

Solihull, West Midlands

permanent

Visa: Not specified

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Location

Solihull, West Midlands

Salary

£45,000.00 - £45,000.00

Visa

Not specified

Employment

permanent

Posted

2026-10-08

Closing Date

2026-11-07

Job Summary

This is a permanent with ECS in Solihull, West Midlands role. Salary: £45,000.00 - £45,000.00. Posted on 2026-10-08 with applications closing on 2026-11-07.

Job Overview & Responsibilities

Service Desk Team Leader -2nd line Solihull, West Midlands £40,000 20% Shift Allowance (£48,000 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and r…