Practice Receptionist

The closing date is 20 September 2026 Job TitlePractice Administrator /Receptionist Contract TypePermanent - Part time and Full time Remuneration£ 14.80 per hour Hours of workFulltime (37.5 hours per week Monday to Friday) Responsible toReception Manager Accountable toOperations Manager LocationCharlton House Medical centre N17 6SB Interview Date29th September 2026 Budgetary responsibility ?No Line Management Responsibility ?No Main duties of the job Welcome Patients and visitors to the practiceAssist Patients on the phone, electronically and in personHelp to maintain the safety and comfort of patientsMaintain records of appointments, financial transactions, and other administrative dutiesKeep Patient records accurate and up to dateTake part in recalls for patient health checksMaintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency Haringey GP Federation is a dynamic and growing organisation working in partnership with GP practices across the diverse borough of Haringey, north London. Our role is to support and enable general practice by developing and delivering services that complement core GP work, creating opportunities for shared learning and innovation, and helping practices respond to the evolving needs of patients and the wider health system. We work in close partnership with practices, clinicians and system partners to co-design services, pilot new approaches, and build capacity across primary care. Through clinical programmes, workforce development and operational support, our aim is to add value in ways that are practical, respectful and aligned with the priorities of our member practices. Were proud of the strong relationships we've built across the health and care system grounded in mutual respect, shared goals, and a commitment to delivering excellent care together. Our work has been recognised nationally, including commendations at the HSJ Awards for our leadership and service delivery. We are a Disability Confident Committed employer and welcome applications from disabled people and those with long-term health conditions. We are committed to making reasonable adjustments throughout the recruitment process. If you are applying for a role with us under the Disability Confident scheme, please let us know by email at nclicb.hgpf.recruitment@nhs.net Greet Patients in person, working to put them at ease and giving any explanations within your competency Signpost Patients to the correct service to ensure that they receive the right care first time Make and change appointments as required Work with the Practice information recording systems and computer systems in maintaining clinical records Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained Report all significant events, including near misses for inclusion in the Practice Risk Register Practice the highest standards of confidentiality when dealing with all aspects of Patient Information Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service Greet Patients in person, working to put them at ease and giving any explanations within your competency Signpost Patients to the correct service to ensure that they receive the right care first time Make and change appointments as required Work with the Practice information recording systems and computer systems in maintaining clinical records Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained Report all significant events, including near misses for inclusion in the Practice Risk Register Practice the highest standards of confidentiality when dealing with all aspects of Patient Information Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service A good standard of General Education including English and Maths at GCSE C or above Good understanding of Information Technology English Language, both spoken and written Good communication skills, in person, on the phone and in writing Use of excel, word and office applications A good standard of General Education including English and Maths at GCSE C or above Good understanding of Information Technology English Language, both spoken and written Good communication skills, in person, on the phone and in writing Use of excel, word and office applications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Haringey GP Federation https://www.haringeygpfederation.co.uk/ (Opens in a new tab) Haringey GP Federation https://www.haringeygpfederation.co.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: Haringey GP Federation's privacy notice (opens in a new tab)